Frequently Asked Questions
​1. What is an immersive event?
An immersive event is a highly themed, interactive experience designed to transport guests into another world, era, or story. From historic re-enactments to fantasy adventures, guests are encouraged to engage through costumes, activities, and storytelling that bring the theme to life.
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2. Are your events family-friendly?
Yes! Most of our events are curated with all ages in mind. We offer experiences that are suitable for children, teens, adults, and multigenerational families. Each event page lists specific age recommendations and activity details.
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3. Do I need to dress in costume?
Costumes are highly encouraged to enhance your immersive experience, and can be required depending on the event. Unless otherwise noted, be prepared to come dressed for the occasion! Many guests find dressing up to be one of the most enjoyable parts. Costume guidelines and inspiration will be provided upon booking.
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4. What is included in the ticket price?
Each event ticket varies, but "standard" tickets typically include entry to the experience, themed activities, entertainment, and any meals or refreshments noted in the event description. Some events also include keepsakes, materials for workshops, or exclusive photo opportunities, and these are usually identified in ticket specifics. Make sure you've selected the right one!
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5. Can I book for a private group or special occasion?
Absolutely! We love hosting birthdays, anniversaries, bridal parties, and private gatherings. Reach out through our contact form to inquire about private bookings or custom experiences for your group.
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6. Are your venues accessible?
We work hard to select venues with accessibility in mind, but due to the historic nature of some properties, there may be limitations. Please contact us prior to booking to discuss specific needs or accommodations, and we’ll do our best to assist.
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7. Do you accommodate dietary restrictions?
Yes, we aim to provide inclusive menus for all guests. Vegetarian, vegan, gluten-free, and allergy-friendly options are available upon request. Please notify us at least 30 days before the event so we can make proper arrangements.
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8. What is the cancellation or refund policy?
Tickets are non-refundable but may be transferable up to 30 days before the event. If you are unable to attend, please contact us as soon as possible to discuss transfer options or potential rescheduling.
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9. What should I bring with me?
Bring your confirmation email or tickets (digital or printed), a sense of adventure, and any accessories you’d like to enhance your character or costume. We also recommend comfortable footwear if outdoor walking is involved.
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10. Will photos be taken at the event?
Yes! We often have photographers on site to capture the magic. Guests will be notified in advance and may opt out of photography if preferred. After the event, we will share a photo gallery for attendees to download and enjoy.